So I'm reading a cute little brochure for the building in which I work (the dry cleaners, the snickers seller and all that) and notice this rather innocuous-looking item on the back:
Bomb Threat Procedures
If a bomb threat is received, notify Security (xxx-xxx-xxxx) immediately.
Note: Use call trace – to activate this feature, dial “*”, then the numbers x and x immediately after hanging up on the caller.
The employee is to note the time of the call, the line it was received on, and call Security with this information.
Additionally, the person receiving the call should try to gather as much information from the caller as possible. This information should include the following:
When is the bomb going to explode?
Where is the bomb?
What does it look like?
What kind of bomb is it?
What will cause it to explode?
Did you place the bomb?
Why? Where are you calling from?
What is your address?
What is your name?
Did the caller have an accent?
Did the voice sound familiar?
Where there any background noises?
Was the caller male or female, and what would you estimate as his/her approximate age?
Where there any other distinctive traits about the caller?
Any and all information that can be provided will be helpful.
Yikes! If someone calls you with a bomb threat, are you really going to stick around the office to ask all those questions?